At TTMG (Top Tier Motor Group), we are committed to protecting your privacy and handling your personal information responsibly. This Privacy Policy outlines how we collect, use, store and disclose personal information when you interact with our website, submit an enquiry, lodge a claim, or use our accident management services.

By using our website or engaging our services, you consent to the collection and use of your information in accordance with this Privacy Policy.

Information We Collect

We may collect personal information that is reasonably necessary to provide our services, including:

• Name, address, email address and telephone number

• Driver licence and identification details where required

• Vehicle, registration and insurance information

• Accident and claim-related information, including photographs and supporting documents

• Information relating to injuries or medical treatment where relevant to your claim

• Details of third parties involved in an accident

• Communications and correspondence with us

We may also automatically collect certain non-personal information when you visit our website, including your IP address, browser type, device information and website usage data.

How We Use Your Information

We may use your personal information to:

• Assess, manage and facilitate accident and claim-related services

• Communicate with you regarding your enquiry, claim or vehicle repairs

• Arrange services such as vehicle repairs, inspections, legal referrals and hire vehicles

• Liaise with insurers, repairers, legal representatives and other parties involved in the claims process

• Improve our website, services and customer experience

• Comply with legal, regulatory and contractual obligations

• Maintain business records and protect our legal rights

Disclosure of Personal Information

We may disclose your personal information where reasonably necessary to provide our services, including to:

• Insurance companies and claims administrators

• Legal representatives and recovery agents

• Vehicle repairers, assessors, towing providers and hire car providers

• Technology, hosting and administrative service providers

• Government authorities, regulators or law enforcement agencies where required by law

We do not sell personal information to third parties.

Data Security

TTMG takes reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification or disclosure. While we implement appropriate security measures, no method of electronic transmission or storage can be guaranteed to be completely secure.

Access and Correction

You may request access to the personal information we hold about you and request corrections if the information is inaccurate, incomplete or out of date. Requests can be made using the contact details below.

Marketing Communications

From time to time, we may send information about our services. You may opt out of receiving marketing communications at any time by following the unsubscribe instructions provided or by contacting us directly.

Cookies and Website Analytics

Our website may use cookies and similar technologies to improve functionality, analyse website traffic and enhance user experience. You can manage cookie preferences through your browser settings.

Changes to this Policy

TTMG may update this Privacy Policy from time to time. Any changes will be published on this page and will take effect immediately upon publication.

Contact Us

If you have any questions about this Privacy Policy or how we handle personal information, please contact:

TTMG (Top Tier Motor Group)
Email: claims@ttmotorgroup.com.au
Website: www.ttmotorgroup.com.au